| Park Shore’s on site rental program is provided by SunStream Hotels & Resorts. SunStream is an award-winning hospitality company in Southwest Florida. Exceeding the expectations of our owners and guests is SunStream’s top priority. We value the ongoing relationships we have formed since 1986, and continually strive to excel.
The vacation rental market for Southwest Florida properties is in high demand. In order to meet this demand, SunStream Hotels and Resorts’ emphasis is on creating exposure for our properties, thereby maximizing owner returns. We do this through:
Aggressive Sales and Marketing
Quality Assurance
Award Winning Staff
Local Corporate Office
Owner Resources
Carefree Rental Programs
Real Estate Sales
Sales and Marketing
Our sales and marketing professionals are committed to excellence. Results are continually monitored so that modifications can be made to respond to changing travel trends. We do this by:
Partnering with the county’s Visitors and Convention Bureaus and with Visit Florida, the state’s tourism bureau. These alliances provide us with endless advertising and public relations opportunities.
We have a team of dedicated professionals who work exclusively on the Internet, providing real time information:
- SunStream Website (http://www.sunstream.com/)
- Global Distribution System (GDS)
- Internet Travel Sites (such as Expedia, Travelocity, Orbitz, etc)
- Paid Placement on all major web browsers
Monitoring rates and availability daily to respond quickly to the supply and demand components of each property we manage with real time information.
Assigning personnel to sell directly to the travel wholesale market, local and national group sales, and travel agents.
Our state-of-the-art reservations call center is locally situated on Fort Myers Beach. Our professionally trained sales agents know the area and understand our properties in great detail in order to provide our guests with a well-informed experience.
Quality Assurance
Continually improving our guest’s experience is essential to repeat business. Returning guests are our greatest resource, as they will spread the word to family and friends. We monitor guest satisfaction levels and respond quickly by analyzing:
Mystery Shopper Reports
Comment Cards
Customer Service Training
Owner Feedback
Travel Advisory Websites (such as http://www.tripadvisor.com/, etc.)
Award Winning Staff
A number of our employees have been recognized and awarded for their exemplary efforts in customer service. These awards help to motivate our team members to excel. Some of these awards are initiated through:
The E-Award program, sponsored by the Collier County Visitor and Convention Bureau.
SunStream’s internal Service Star and Shining Star programs.
All staff members attend frequent customer service training. Our employees are empowered to enhance our guest experience and are committed to service excellence.
Local Corporate Office
SunStream is located in the Esterra Professional Center located at 6231 Estero Blvd., on Fort Myers Beach. This gives us immediate access to our properties’ needs. With the inclusion of on-site property staff, SunStream employees over 400 team members with a dedication to service. Specifically, our corporate office includes:
- Sales and Marketing
- Website Services
- Channel Distribution (Internet Travel Site Management)
- Graphic Design
- Finance and Accounting
- Human Resources
- Development and Engineering
- Information Technology (IT)
- SunStream Reservations Call Center
- All Executive Personnel
Carefree Rental Program
SunStream knows that owners desire a successful and effortless rental program. Owners have enjoyed the benefits of SunStream’s unique condominium hotel concepts since 1986. Highlights include:
Turnkey Operations
This turnkey rental operation is designed to be effortless for the owner. An owner pays the following expenses directly:
- Mortgage (if any)
- Condominium Dues
- Real Estate Taxes
- Liability & Content Insurance on the Unit
- Annual Refurbishment (if any)
Revenue Distribution: An owner’s net distribution is based upon their share of the revenues collected from guests using their unit, minus unit specific expenses such as electricity, repairs and maintenance, housewares replacement and needed vendor services. SunStream covers other expenses such as guest room amenities, staff payroll, reservation service, marketing, administrative expenses and other expenses related to the operations of a hotel.
Owner’s Personal Use of Unit: Owners may stay in their unit for personal use up to 60 days per year, with a maximum of 30 days during high season months. Owners pay a daily fee (usually $20 per day) during personal days usage, to defray the costs of preparing the reservation and providing housekeeping supplies, checkout cleaning, and other expenses paid by the hotel company. An owner staying in-house receives all of the exceptional services provided to rental guests. |
